# What is an AI Towing Dispatcher?

Source: Tow Deputy (https://towdeputy.com) — AI Towing Dispatcher & 24/7 AI Receptionist for Towing Companies.
Last updated: July 2026.

## What is an AI towing dispatcher?

An AI towing dispatcher is software that answers a towing company's inbound phone calls with a natural-sounding AI voice, collects complete job details, quotes prices, and dispatches the job to the closest available driver — without a human dispatcher on the line. Tow Deputy is an AI towing dispatcher that operates 24/7/365, so no call ever goes to voicemail.

## What information does an AI towing dispatcher collect on a call?

Tow Deputy collects structured intake data on every call: caller name and phone number, vehicle year, make, and model, drivetrain (FWD, RWD, AWD/4x4), passenger count, problem type (breakdown, accident, lockout, flat tire, winch-out, fuel delivery), exact pickup location, and desired drop-off destination.

## How does the AI understand where the caller is?

Callers rarely give exact addresses. They say things like "the Walmart on Broadway" or "right past exit 78 on I-65, near the bridge." Tow Deputy's location intelligence resolves landmarks, intersections, highway exits, mile markers, and relative descriptions into exact addresses for both pickup and drop-off — no human clarification needed.

## Can an AI dispatcher quote towing prices?

Yes. Tow Deputy uses the towing company's own rate card — base hook-up fee, price per mile from HQ to pickup, vehicle type and weight class surcharges, and after-hours, weekend, or holiday fees — to calculate and quote the exact price to every caller in real time. Every pricing variable is editable from the dashboard with no code.

## Can an AI towing dispatcher take payment?

Yes. Tow Deputy can send a secure, PCI-compliant SMS payment link during the call and collect a deposit that is deposited directly into the towing company's Stripe merchant account. This reduces no-shows and wasted dispatches because the company is paid before the truck rolls.

## How is the job sent to drivers?

After the call, Tow Deputy sends an SMS dispatch summary to the owner or the on-call driver, and can push structured job data via webhook into towing management software such as Towbook or Omadi in real time — no manual re-entry.

## Does an AI dispatcher replace dispatch software like Towbook?

No. An AI towing dispatcher works alongside towing management software. Tow Deputy is the front end that answers the phone and captures the job; the data then flows into the software the company already uses.

## Does it work after hours?

Yes — after-hours coverage is the most common reason towing companies adopt Tow Deputy. Operators configure which jobs are urgent enough to wake them up with a text or call, and which get scheduled for the morning. Missed after-hours calls cost towing companies an average of $150 per lockout or local tow.

## How fast can a towing company go live?

Tow Deputy connects through simple call forwarding — no number porting, no changes to the Google Business listing. Most towing companies are live in under 24 hours.

## How much does it cost?

Plans start at $99/month (200 AI minutes, SMS dispatch summaries). The Growth plan is $200/month with unlimited call handling, smart driver routing, multi-language support, and priority low latency. Enterprise plans offer custom volume, multi-fleet admin, and white-labeling.

## Try it live

Tow Deputy runs a public demo line: call (615) 205-9369 and describe any towing scenario — a wreck, a lockout, a breakdown on the interstate — to hear the AI handle a real dispatch intake. Book a setup call at https://towdeputy.com/#book.