AI Call Intake for Towing Companies That Dispatch Out of Omadi
Omadi manages the job. It doesn't pick up the phone at 2 AM. Tow Deputy answers every inbound call, qualifies it, quotes it from your rate card, and takes a deposit — then hands you a finished job to enter in Omadi. Here's exactly where the line between the two systems sits.
Where Omadi Ends and Tow Deputy Begins
The clearest way to explain this is stage by stage, from the moment a phone rings to the moment you invoice:
| Stage of the job | Handled by |
|---|---|
| Phone rings at 2 AM | Tow Deputy — answers in under two seconds, every time |
| Finding out what actually happened | Tow Deputy — vehicle, drivetrain, problem type, whether it's blocking a lane |
| Pinning down the pickup location | Tow Deputy — resolves landmarks and highway exits into a real address |
| Quoting a price | Tow Deputy — live from your rate card, not a guess |
| Taking a deposit | Tow Deputy — secure SMS pay link into your own Stripe account |
| Creating the job record | You — typed into Omadi from the SMS summary |
| Assigning and tracking the driver | Omadi |
| Invoicing, records, reporting | Omadi |
Two rows of that table are the whole story: Tow Deputy owns everything before a job exists, Omadi owns everything after — and the handoff between them is still a person typing.
What "Works With Omadi" Actually Means Today
Plenty of software vendors use the word "integration" loosely. Here is our version, stated flatly: there is no native Omadi integration. No API connection, no webhook, no job appearing in Omadi on its own.
What exists instead is a handoff. When a call ends, you get a text message and a dashboard entry containing the caller's name and callback number, the vehicle, the drivetrain, the problem type, the exact pickup and drop-off locations, the price quoted, and whether a deposit was paid. You open Omadi and create the call from that.
The work that disappears isn't the data entry — it's the interview. Nobody is being woken up to ask a stranger what kind of car they drive.
The Case for Adding AI Answering to an Omadi Fleet
Companies running Omadi usually aren't one-truck operations, and fleet-sized phone problems look different from owner-operator ones:
- Calls stack up during the rush. A single dispatcher takes one call at a time. Tow Deputy answers simultaneous calls, so the third caller on a Friday night isn't listening to a ring tone.
- Coverage gaps aren't only overnight. Lunch breaks, shift changes, and the twenty minutes your dispatcher spends on the phone with a motor club are all windows where the next call goes unanswered.
- Quotes stop varying by who answered. The price comes from one rate card, so a new hire can't undercut your after-hours fee by accident.
- The math is blunt. Roughly 80% of emergency callers hang up and dial the next company instead of leaving a voicemail, and a missed after-hours call runs around $150 in lost lockout or local-tow revenue. A single overnight dispatcher shift costs $3,000–$4,500 a month; Tow Deputy's Starter plan is $99/mo.
Getting Started This Week
Nothing here touches your Omadi account, which is why this can be done in an afternoon:
- Point a number at Tow Deputy. Keep your existing number and set up call forwarding, or start with a dedicated AI number and test it before you switch anything over.
- Load your rate card. Base hook-up fee, per-mile rate, vehicle-class surcharges, after-hours pricing — the numbers the AI quotes are yours, and you edit them from your dashboard.
- Decide who gets the text. The dispatch summary can go to you, to an on-call driver, or to whoever is entering jobs in Omadi that shift.
- Set your escalation rules. Pick the call types you want routed to a human instead of handled by the AI.
Most operators are live in under 24 hours, and every plan includes a 7-day free trial, so the first week runs on real calls before you've paid anything.
Native Omadi Sync: Where It Stands
A native sync that creates the Omadi job automatically from a completed AI call is on our roadmap. It is not built yet. If you run Omadi and want to be first in line when it ships, say so on a setup call — there's no charge and no obligation for being on that list.
Join the Omadi Sync WaitlistOmadi + Tow Deputy FAQs
Does Tow Deputy have a native Omadi integration?
No. There is no native Omadi integration today — no API connection, no webhook, and no automatic job creation. Tow Deputy answers the call and delivers the finished job to you by SMS and dashboard; you create the record in Omadi yourself. A native sync is on our roadmap, and we'll say so on this page the day it ships.
So what does “works with Omadi” actually mean?
It means the two systems cover different halves of the same job and don't get in each other's way. Tow Deputy owns the phone call — answering, qualifying, quoting, and collecting a deposit. Omadi stays your system of record for jobs, drivers, and dispatch. Nothing about your Omadi setup has to change for Tow Deputy to start answering calls.
How long does it take to get running alongside Omadi?
Most operators are live in under 24 hours. You forward your existing number to Tow Deputy or use a dedicated AI number, load your rate card, and set who gets the dispatch text. Your Omadi workflow is untouched, so there's no migration and nothing to rebuild.
What happens when two calls come in at the same time?
Tow Deputy answers both. It handles simultaneous calls, so a second and third caller aren't sent to voicemail while the first one is being qualified — which is usually the pressure point for a fleet running several trucks on a busy night.
Can the AI hand a call off to a person?
Yes. You choose which situations escalate, and those calls get routed to you or your on-call dispatcher instead of being handled end to end by the AI. Police rotation calls, motor club negotiations, and irate customers are the ones most operators keep on a human.
What does it cost to run Tow Deputy on top of Omadi?
The Starter plan is $99/mo and the Growth plan is $199/mo, each with a 7-day free trial. That's in addition to whatever you already pay for Omadi — Tow Deputy doesn't replace it, so budget for both.
Stop Losing Jobs Before They Ever Reach Omadi
Book a 30-minute setup call. We'll show you the intake, the pricing engine, and the exact SMS summary your dispatcher would be working from.
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