Eight Features That Turn a Phone Call Into a Booked Tow
Tow Deputy is an AI towing dispatcher and 24/7 receptionist. These eight features quote your rate card, pin the pickup, take a deposit when you want one, and wake the right person — without hiring a night dispatcher.
What These Features Actually Do
Tow Deputy answers in under two seconds, 24/7/365, and classifies every call as a tow request, roadside assistance, or FAQ. The outcome is a job (driver alerted by text and app), an escalate-to-human, or an ended call.
Starter is $99/mo for 290 calls and includes night-time alerts, multi-language support, and SMS and app dispatch summaries. Growth is $199/mo for 590 calls and adds Smart Deposits. There is no free plan. Starter and Growth include a 14-day free trial. Extra calls are $0.30 each or $30 per 100. See Tow Deputy pricing.
According to TheKeyBot, a missed inbound service call averages about $119, and 85% of emergency callers will not leave a voicemail. Operators on the site report a local job around $150.
The Eight Features
Smart Pricing Engine
Quotes your exact hook-up, per-mile, vehicle-class, luxury, issue, and night fees live on the call. Every variable is editable from the dashboard. No code.
Zone-Based Pricing
Distance zones around the yard, each with its own hook-up fee — for example $50 inside 10 miles, $100 at 15 — stacked on per-mile and surcharges.
Deposit Collection
A PCI-compliant SMS payment link during the call. Money goes to your own Stripe account. Smart Deposits is on the Growth plan and above.
Location Intelligence
Turns landmarks, intersections, and “the Walmart on Broadway” into exact pickup and drop-off addresses. If it cannot, it texts a geo-location form.
Night-Time Alerts
You choose which jobs wake you with a call and SMS, and which wait for morning. Night-time alerts are included on Starter.
Bilingual Spanish Answering
Automatic Spanish for Spanish-speaking callers. Multi-language support is on Starter. Pair it with the Spanish homepage at /es/.
Call Menu and Routing
A custom press-a-key menu — “press 1 to reach a human” — plus FAQ teaching, business-hours rules, and transfers for city-contract officials.
Driver App and Dispatch Alerts
A driver web app on any iPhone, plus SMS and push job alerts. Accept or decline by tap or text. SMS and app summaries are on Starter.
How They Fit an AI Towing Dispatcher
On a live call the pieces run in order. Location Intelligence resolves the pickup. The Smart Pricing Engine and zone-based hook-up fees produce one number. On Growth, deposit collection can send the pay link before anyone rolls. The job lands on the driver app and SMS alerts. After midnight, night-time alerts decide whether you get a phone call or a morning summary. Spanish callers are answered in Spanish. A press-1 menu still reaches a person when you want one.
Same flow as AI towing dispatch and the AI towing receptionist: quote, book, hand off. Tow Deputy works alongside Towbook, Omadi, and any dispatch software via SMS and dashboard handoff; you enter the job manually. Native two-way sync is on the roadmap and is not built yet.
What This Hub Does Not Claim
These pages do not claim Tow Deputy is a job-management system or a motor-club negotiator. Answering services still win when terms get argued on the line. The AI escalates those calls when you tell it to. Each feature page has an honest “What it does not do” section.
Features FAQ
Which Tow Deputy features are on the $99 Starter plan?
Starter includes the Smart Pricing Engine, zone-based hook-up fees, location capture, night-time alerts, bilingual Spanish answering, the call menu, and SMS and app dispatch summaries. Smart Deposits — collecting a card deposit during the call — is on Growth at $199/mo and above. There is no free plan. Starter and Growth both include a 14-day free trial.
Does Tow Deputy replace Towbook or Omadi?
No. Tow Deputy works alongside Towbook, Omadi, and any dispatch software today via SMS and dashboard handoff. You enter the job manually. Native two-way sync is on the roadmap and is not built yet. Use Tow Deputy for the phone; keep your existing system for job management.
Can I try the features before I forward my business line?
Yes. Call the live demo at (615) 205-9369 and run a real scenario — a landmark instead of an address, a night surcharge, or a Spanish greeting. You can also start on a dedicated AI number, or forward after hours only, before you point your published number at the agent.
How fast does the AI pick up a towing call?
Tow Deputy answers in under two seconds, 24/7/365, and handles simultaneous calls so the second and third ring are not dumped to voicemail. According to TheKeyBot, 85% of emergency callers will not leave a voicemail and call the next listing within about 90 seconds. Speed on the first ring is the whole point.
Hear the Features on a Live Call
Start a 14-day free trial, or call the Nashville demo line and quote a real pickup against a sample rate card.