Gorillas Towing: The Phone Answers While Anthony Is on the Winch

I'm a one-man operation. I drive the truck. When I'm winching a car out of a ditch or strapping a vehicle down, I can't answer the phone if a call comes in. Before Tow Deputy, those calls just went to voicemail and I'd lose the job. Now the AI picks up, gets all the details, and texts me the summary. I just glance at my phone and decide if I can take it.

Anthony G.

Owner-Operator, Gorillas Towing

Challenge

A one-truck owner-operator is the dispatcher and the driver. Anthony’s own words are the whole problem: he drives the truck; when he is winching a car out of a ditch or strapping a vehicle down, he cannot answer. Before Tow Deputy, those rings went to voicemail and he lost the job.

That pattern is why AI dispatch for owner-operators exists. According to TheKeyBot (2026), 85% of emergency callers will not leave a voicemail — they call the next listing in about 90 seconds. Voicemail is not a queue. It is a hang-up.

We are not adding a city, a fleet size beyond “one-man,” or a date Anthony did not give us. The review is the source.

What changed

Tow Deputy now picks up as the AI towing receptionist on the line. It asks the towing questions — vehicle, drivetrain, location — and texts Anthony a summary. He glances at the phone and decides if he can take the job. That is the product behavior he described; it matches how AI towing dispatch hands work to a single driver: SMS plus the driver web app, accept or decline.

He can keep his existing number and forward it when he is on a hook, or use a dedicated AI line. Setup is built to go live in under 24 hours with nothing to port. If he already runs Towbook or Omadi, the job still lands as a text and a dashboard row; native sync is not built yet. See today’s Towbook handoff.

Starter at $99/mo (290 calls) is the plan we publish for single operators. There is a 14-day free trial. We do not claim which plan Gorillas Towing is on — Anthony did not say.

Result

The published badge on Anthony’s review is +12 jobs/week. Combined with his quote, the story is: calls that used to die in voicemail now arrive as a text he can act on from the cab. We will not invent a monthly revenue number from that badge. A local job on this site averages about $150; twelve extra jobs is a reader’s own math, not a new claim we are adding to his story.

Read the other two write-ups: Ayalas Towing (14 trucks, −90% dispatch overhead) and J&J Towing & Recovery (12 AM–6 AM, 100% answer rate). Compare vendors on the evaluation hub or pricing.