Ayalas Towing: Structured Intake for 14 Trucks Across Three Counties

We run 14 trucks across three counties. We used to need two full-time dispatchers around the clock. Tow Deputy handles the intake perfectly — vehicle type, drivetrain, exact location, the whole nine. The structured data feeds right into our routing, so we always send the closest available driver. We cut our dispatch overhead by 90% and our average response time dropped by 8 minutes.

Eric A.

Operations Manager, Ayalas Towing

Challenge

Fourteen trucks and three counties is a coverage problem and a phone problem. Eric’s quote is the staffing math: two full-time dispatchers, around the clock, just to take the calls. A towing dispatcher salary averages about $48,447 a year per Salary.com — useful context for “around the clock,” not a number Eric gave us.

We will not name the counties or invent a yard address. The review says 14 trucks, three counties, two full-time dispatchers. That is the challenge.

What changed

Tow Deputy took the intake. Eric lists what the AI towing dispatcher captures: vehicle type, drivetrain, exact location — “the whole nine.” That structured row is what small-fleet dispatch is built around. Closest-driver routing only works if the first five minutes of the call are consistent.

Every driver can install the web app on an iPhone (no app store). Job alerts go out by push and SMS with the full details. Accept or decline by tap or text. That is how the closest available truck gets the job Eric described — not a new metric, the same workflow he named. An AI towing receptionist that skips drivetrain would break that routing.

If Ayalas already runs Towbook or Omadi, the phone layer still hands off by SMS and dashboard today. Native two-way sync is not built yet. Read Towbook and Omadi. Growth at $199/mo (590 calls, Smart Deposits) is the plan we publish as the fit for small fleets; Eric did not name his plan, so we will not assign one.

Result

Eric’s published numbers are the only results on this page: dispatch overhead cut by 90%, and average response time dropped by 8 minutes. The homepage badge on his card is −90% dispatch overhead. We are not adding recovered-revenue math or a headcount after the change. He said they send the closest available driver because the intake is structured. That is the result.

Related stories: Gorillas Towing (+12 jobs/week, one-man) and J&J Towing & Recovery (12 AM–6 AM). For vendor shopping, use the compare hub and pricing. The 2026 AI dispatch guide walks the same checklist a fleet manager would use.